Every industrial sector is required to address the insider threat, and all hope they never have to face the reality. The aviation industry is not immune, and it has been facing the reality of insiders going sideways for several years.

The Public-Private analytic exchange program commissioned their Aviation Insider Threat Team 2017 to determine what they know and what is recommended.

Insider threats in the aviation industry

2017 — PenAir

Recently we saw a retired reservations agent for PenAir (Alaska) decide pre-retirement to provide herself with the means to return to the Penn Air reservation system clandestinely. Whether Suzette Kugler was “retired” or retired voluntarily is not known. According to the court documents, what is known is she set up a fake employee account that she used to sabotage PenAir’s ticketing and station management network database services.

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